Privacy Policy
This policy explains how Torq ("we", "us", "our") collects, uses, and protects information when you use the Torq mobile application and related services. By using Torq, you agree to the practices described here.
1. Who we are
Torq is an automotive service platform connecting vehicle owners with local service providers, operated by Torq Group Ltd, Office 401, Corsican Square, London, England, E3 3YD, United Kingdom. Our registered contact is hello@gettorq.app.
2. Information we collect
Account information - when you create an account, we collect your name and email address. If you sign in with Google or Apple, we receive a profile from that provider (name, email, profile photo).
Contact details - your phone number and country code, provided when you complete your profile.
Vehicle information - for each vehicle you add: make, model, year, registration plate, colour, and door count.
Booking data - service requests, appointment times, provider notes, your address or location for mobile services, and booking status history.
Location - with your permission, we access your device location to show nearby service providers. We also store addresses you enter manually when requesting services.
Usage and device data - IP address, browser or device type, and in-app activity to understand how the service is used and to detect abuse.
Push notifications - with your permission, we use a device push token to send booking and account notifications. You can disable notifications in your device settings at any time.
Subscription data - if you subscribe to a paid plan, billing events are processed by RevenueCat and/or the relevant app store. We store subscription status but not your full payment card details.
3. How we use your information
- Create and maintain your account and profile.
- Match you with service providers and manage booking requests.
- Send transactional notifications about bookings and account activity.
- Process subscription payments and manage access.
- Improve the service through aggregated usage analysis (PostHog).
- Detect and prevent fraud, abuse, and security incidents.
- Comply with legal obligations.
4. Third-party services
We share data with the following third parties to operate the service:
- Google - sign-in via Google OAuth; location and map data via Google Maps API.
- DVSA - vehicle lookup via the MOT History API.
- Apple - sign-in via Apple ID on iOS.
- RevenueCat - subscription and in-app purchase management.
- PostHog - product analytics to understand feature usage. Data is pseudonymised.
Each third party operates under their own privacy policy and data processing terms. We do not sell your personal data to any party.
Some of these third parties process data outside the UK or EEA, including in the United States. Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses or an equivalent adequacy mechanism to protect your data.
5. Data retention
We retain your account data for as long as your account is active. If you request account deletion, we will remove your personal data within 30 days, except where we are required to retain it for legal, tax, or fraud-prevention purposes.
Anonymised or aggregated data may be retained indefinitely for operational and analytical purposes.
6. Your rights
Depending on your location, you may have the right to:
- Access a copy of the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your account and associated data.
- Object to or restrict certain types of processing.
- Data portability - receive your data in a structured format.
You can delete your account instantly from the Support screen in the app. You can also request account deletion at gettorq.app/request-account-deletion or by emailing hello@gettorq.app. We will respond within 30 days.
7. Children
Torq is not directed at children under 13. We do not knowingly collect personal data from anyone under 13. If you believe a child has provided us data, please contact us and we will delete it promptly.
8. Security
We use industry-standard measures to protect your data in transit (TLS) and at rest. Access to personal data is restricted to authorised personnel. No method of transmission or storage is completely secure; we encourage you to use a strong password and keep your credentials private.
9. Changes to this policy
We may update this policy from time to time. Material changes will be communicated via the app or email. Continued use of Torq after changes take effect constitutes acceptance of the updated policy.